As the owners of The Spice House, my husband Tom and I often wrestle with time management issues, there simply is not enough time in the day for all of the hats we must wear. We have learned that, while painful, you can delegate chores. They might not be done to the standard to which we aspire, but they can come close enough. I personally answer the company email for hours every day, and we have discussed whether this is something that could be given to one of our staff members. Many of these emails are very simple, but others are quite complex. Often times, simply out of politeness, unless my box has over 200 emails to get through, I will seek out an answer for someone who is looking to find a product we do not carry, or a recipe. I sometimes wonder if it is possible that so many people out there have no idea how to google the information they need. Or perhaps I have unwittingly turned myself into a Ready Reference resource. Growing up, before the days of computers, we used libraries and reference books. The families that could afford encyclopedias invested serious money in these books which their children could use as a valuable resource for schoolwork. Tom even sold encyclopedias on the road awhile in his youth, if you want a good laugh ask him about those ?good old days?! If you were not lucky enough to have some serious reference books at home, the library had a Ready Reference number you called for help. The person who answered was not hooked into any computer, she would leave the desk, go get a book, and look up the answer for you. So, on the most generic level, I may now be this person. HOWEVER, on the most valuable level, I can?t tell you how many emails I read that are written by remarkable people.

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As small business owners, there are things  that frustrate us on a regular basis. Mostly wearing too many hats and not having enough time to fulfill all of our jobs in a timely manner. The rewards, however, at the end of the day, far outweigh the negatives. If you are very lucky, you get a crew that clicks and becomes its own family. This photo was taken at a baby shower for one of our Old Town crew, Madeline. The fact that even the male co-workers are in attendance genuinely show their affection for our new Mom, her baby Madison was born yesterday. (Although free drinks probably helped insure their presence!)  When you have a crew that enjoys and looks out for one another, they are truly a pleasure to be around.  Laughter in the workplace among employees that like each other is music to our ears. Again, like Mom and Dad, when laughter turns to silliness, we have to step in and gets the kids back to focus on work. Don’t tell our staff, but this is the scolding that makes us feel like we really are a family!

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